Help Center
FAQ
Shipping +
When will my order ship?
What is the shipping rate?
Orders that do not qualify for free shipping are calculated based on your selected shipping method and total weight of all items in the shipment. See table below:
All tables will have a $49 flat ground rate.
Where do orders ship from?
Dallas, TX
What shipping options are available?
Currently we ship via FedEx Ground. For expedited service, please contact us at info@pendulux.com. If you wish to use your own FedEx or UPS account, please provide your account number when ordering.
Can I ship items to multiple addresses?
Each shipping address will require its own separate order.
Can items be shipped to a PO box?
We are unable to ship to a PO box.
Can I ship internationally?
International shipments must be quoted individually. Please contact our office for carrier options info@pendulux.com.
How are items packaged?
Each item is individually boxed in a craft cardboard box.
How do I track my order?
Tracking information will automatically be emailed to the address provided when your order ships.
Payment +
What credit cards do you accept?
Visa, MasterCard, American Express, Discover and we also accept PayPal.
Product +
What are the products made of?
Most items are made of aluminum, brass or sheet metal. Item descriptions will specify the materials used.
What type of clock movement do you use?
Pendulux uses only high-quality quartz movements supplied by one of the world’s largest clock movement manufacturers. Though we use a variety of movements depending on clock size and other specifications, such as non-pendulum or pendulum models, all movements used are accurate and reliable. The vast majority operate on one AA battery, and have an expected operating life of at least one year before battery replacement is necessary.
What bulbs should be used in Pendulux lamps?
Vintage style bulbs are sold by Pendulux. The recommended model is indicated in the description of the lamp on its product page. If not using these vintage bulbs, we recommend using only LED type bulbs.
What type of batteries do your products use?
Unless otherwise noted, all products use AA batteries.
How do I clean my Pendulux item?
We recommend using a dry cloth to clean metal surfaces. Metal polish may change the finish on aluminum, brass or nickel. If metal polish is used, we suggest testing in an inconspicuous spot so you know how the metal will react.
Where are the products made?
Our products are made in both India and China. As a rule, all items constructed of brass, aluminum and/or nickel are made in India.
Is a product customizable?
Pendulux does not engrave items although many can be engraved. For large quantities, we may be able to help with customization - please contact our office info@pendulux.com.
When will an out of stock item come back in?
What is your product warranty?
All items are guaranteed for 2 years from the date of purchase against manufacturing defects. For more information click here.
What is your return policy?
While we hope your purchase brings style and enjoyment to your home, we understand that sometimes that may not be the case. If for any reason you are dissatisfied with your purchase, we offer a 14-day Satisfaction Guarantee for orders placed through www.pendulux.com*. Please note, we don't accept returns on sale items. For more information, click here.
*If you need to exchange an item purchased through a retailer or other ecommerce site, please contact the retailer where the item was purchased to initiate a return or exchange. We are unable to facilitate returns or exchanges without a valid www.pendulux.com receipt.
