Ordering Information

SHIPPING

  • Free ground shipping on all orders over $150.
  • Orders placed by 12pm PST Monday - Friday will ship same day via FedEx ground from Richmond, CA.
  • Orders placed after 12pm PST will ship the next business day.
  • Express shipping is available upon checkout, at an additional charge.
  • To inquire about international purchases, please contact us at info@pendulux.com.

STOCK

In the event that one or more items have inadvertently gone out of stock, we will refund your credit card for all charges immediately. Please allow 1 – 3 business days for your bank to process the refunded amount.

PRODUCT INQUIRY

We periodically run out of stock in our warehouse and are unable to ship an item you may be interested in. If you’d like to get an update of when an item will come back into stock, send us a note and we’ll get you an expected delivery date.

PRODUCT WARRANTY

All Pendulux products are guaranteed against defects for 1 year from the date of purchase. Please contact us should any problems occur with your Pendulux product within that time.

All Pendulux lamps require LED bulbs. Metal lamp shades will get hot using standard bulbs. Use of standard bulbs will void any warranty and Pendulux is not responsible for any damage caused as a result of using standard light bulbs.

Batteries and light bulbs are not included.

PAYMENT

We accept Visa, MasterCard, Discover and American Express.

Orders shipped within the state of California will incur applicable sales tax.

RETURNS

While we hope your purchase brings style and enjoyment to your home, we understand that sometimes that may not be the case. If for any reason you are dissatisfied with your purchase, we offer a 14-day Satisfaction Guarantee. For more information, click here.